Politique d’expédition
Shipping Policy
Thank you for shopping with us! We take care in preparing and shipping your order and aim to get it on its way as quickly as possible.
Order Processing
Orders are processed and fulfilled within 3 business days of receiving your order.
Business days are Monday through Friday and do not include weekends or statutory holidays. During holidays or periods of high order volume, processing times may be slightly longer.
Shipping Options
We ship orders using Canada Post and Purolator. Depending on your location and the shipping option selected at checkout, available services may include:
- Ground Shipping
- Expedited Shipping
- Express Shipping
Shipping costs are calculated at checkout based on the destination, package size and weight, and selected shipping service.
Delivery Times
Delivery times vary depending on your location and the shipping service selected. Please note that our 3-business-day processing time is separate from the carrier's estimated delivery time.
Once an order has been transferred to Canada Post or Purolator, delivery times are subject to the carrier's service standards and may be affected by weather, holidays, service disruptions, or other circumstances outside of our control.
Tracking Your Order
When tracking information is available, it will be provided once your order has been shipped. Please allow some time for the carrier's tracking system to update after your package has been picked up or dropped off.
Shipping Delays
We do our best to fulfill all orders promptly; however, we cannot guarantee carrier delivery dates. If your package is delayed after it has been shipped, please refer to the tracking information provided by Canada Post or Purolator.
Questions About Your Order
If you have questions or concerns about your shipment, please contact us and provide your order number so we can assist you.